Two ways to reach us. Pick the right one and you get an answer faster.
Discord for real-time ops
If your question is about the loader, the injection flow, or anything another buyer has probably already asked, the Discord is where to go. The ops desk sits in there during working hours, and other buyers cover the quiet stretches.
Join our Discord — the ops desk sits in there during working hours; other buyers cover the quiet stretches.
Use Discord for:
- “Is the loader up right now?”
- “Does feature X work with the latest patch?”
- “Someone else had this crash, how did they fix it?”
- General setup and compatibility questions before you buy
Email for account and billing
Anything tied to your specific account, key, or payment goes to email so we can pull the order up:
contact@wardogshacks.com
Use email for:
- Key not received after payment
- Refund request under the terms in /legal/refunds/
- Duplicate charge on your card
- HWID reset request tied to your key
What to put in the email
Three lines and we can usually close it in one reply:
- Your order ID (from the checkout receipt)
- The exact issue, in plain words
- Your OS build and GPU, if the problem is technical
Screenshots help. A wall of text without an order ID slows us down.
Response window
Under 6h during ops hours: Monday through Saturday, 09:00-23:00 UTC. Sundays we’re offline unless something on our side is broken, in which case check /status/ before you write in.
Loader status and known issues live on the status page. Half the “is it down” emails are answered by one glance at that page.